About Experience Insights
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Experience Insights is a module in Secure Access that enables you to monitor your end users' digital experiences when they access corporate resources. Examples include monitoring the memory use and network bandwidth of specific endpoints and the network performance of your organization's collaboration application.
Having visibility into the issues that can impact the employee experience is particularly important today as hybrid workforces move on and off the network and more apps and services exist in the cloud.
Experience Insights leverages the digital experience monitoring (DEM) technology, which measures the real-time performance and availability of applications and services that IT operations teams can use to resolve issues quickly and improve employee productivity. The module is integrated with Cisco ThousandEyes, a SaaS product that measures network performance and delivers automated insights for digital experiences across the network.
Data-Retention Schedule
Experience Insights retains user data for 4 days, unless you have one of the following licenses:
- Essentials license: 14 days
- Advantage license: 30 days
For information about ThousandEyes user-data retention periods, see: https://docs.thousandeyes.com/product-documentation/user-management/user-activity/how-long-does-thousandeyes-retain-customer-data*
For information about ThousandEyes data privacy and retention policies, see: https://www.thousandeyes.com/cisco-privacy/
Key insights and capabilities of Experience Insights include:
- Real-time health, availability, and performance of endpoints.
- Hop-by-hop path of performance and service dependencies from the endpoint to the cloud.
- Endpoint topology map.
- User-specific security events.
- Health of collaboration applications with digital-experience scores.
- Historical data for identifying behavioral patterns to improve the end-user experience.
- Remote troubleshooting for end-user IT issues.
- Recommendations to help end users remediate issues.
| Key terms | Description |
|---|---|
| Digital experience monitoring (DEM) | A technology that monitors the availability, performance and quality of an end user or digital agent experiences when using a device or application. |
| Digital experience management (DEM) | A technology that provides the base functionality of Digital Experience Monitoring but also includes actionable remediation and optimization capabilities. |
| Secure Access | A Cisco software product that enhances troubleshooting capabilities and proactively monitors users’ connectivity experience to their applications. |
| Experience Insights | Cisco’s offering for the Digital Experience Management in Secure Access. |
| ThousandEyes | A Cisco SaaS product that measures network performance by combining internet and WAN visibility, browser. synthetics, end-user monitoring and internet insights to troubleshoot application delivery and map internet performance. |
About Experience Insights > Set Up Experience Insights
Updated about 1 month ago