View Summary of Endpoints

View a real-time summary of the health of your endpoints for faster troubleshooting and to take action to deliver a better, more secure experience for your end users.

Navigate to: Experience Insights > Insights Management > Management.
Scroll down to the list of endpoints.

Use the search and filter options to narrow down your results. Search using multiple criteria is not supported (for example, you cannot search by location AND health status).

Endpoint Health Status

Experience Insights assigns a summary Health Status to each endpoint in the table and on the endpoint performance map. For more information, see View Endpoint Performance Map.

Health Status of an endpoint three endpoint metrics and three network metrics. These thresholds determine the health status of each metric:

Endpoint thresholds

Metric	Healthy	At Risk	Unhealthy
CPU	<80	80 < value < 95	>95
Memory	<80	80 < value < 95	>95
Wi-Fi signal	>40	40 > value > 20	<20

Network thresholds

Metric	Healthy	At Risk	Unhealthy
Jitter	<30	30 < value < 40	>40
Packet loss	<10	10 < value < 20	>20
Average latency	<100	100 < value < 150	>150

Experience Insights calculates endpoint health status as follows:

Healthy when all six metrics are in the healthy threshold.
At Risk when at least one of the six metrics is at risk.
Unhealthy:
- When Wi-Fi signal is in the unhealthy threshold.
- Or, when all three network metrics are in the unhealthy threshold: Jitter, Packet loss, Average latency.

Note: If an endpoint's CPU or Memory metric is in the unhealthy threshold when others are not, summary Health Status will be at risk, not unhealthy.

View Endpoint Performance Map < View Summary of Endpoints > Wi-Fi Descriptions