Configure Experience Insights

On the Configure page:

• View your ThousandEyes organization and default account group
• View and update your ThousandEyes token
• Change your organization's collaboration application
• Update the target of the default test
• View your ThousandEyes tenant and data storage location
• Register the ThousandEyes agent on endpoint devices

Procedure

1. Navigate to: Experience Insights > Settings > Configure Account.

View ThousandEyes Organization and Account Group

The top of the page displays your ThousandEyes organization and default account group.

• Note: If your organization had a previous ThousandEyes account, Cisco would have created another ThousandEyes account.

Remove your ThousandEyes integration if needed (for example, if your token expires or if you configured the wrong account when onboarding with Experience Insights).

Edit ThousandEyes Token

Choose a different ThousandEyes account or return to the default account.

1. In the Token field, click the pencil icon.

2. Follow the onscreen instructions to copy and paste your OAuth bearer token from ThousandEyes.

3. Click Done.

Update Collaboration Application

Update your organization's collaboration application if it has changed.

1. In the Unified Collaboration Application section, click the paper clip icon.

2. In the Unified Collaboration Application window, select the updated application.

3. Click Save.

Edit Default Test Target

When you onboarded Experience Insights, you chose a security method as a target for the default test based on what is used by most of your endpoints. If needed, you can change the target, including choosing a custom private or public application as the target.

1. Choose a target for the default test.

2. If you choose Custom target, complete the onscreen fields.
   • Note: Heavy traffic may be sent to custom applications (per the onscreen note). For information on managing the traffic, see Estimate Peak Traffic to Custom Targets for Default Endpoint Tests.

Update Location of ThousandEyes Tenant and Data Storage

The section displays the location of your ThousandEyes tenant and data storage. To change the location, email support@thousandeyes.com

Register ThousandEyes Agents

When you set up Secure Access, you registered the ThousandEyes endpoint agent on all endpoints. Each time you add a new endpoint device in your organization, you must register the agent on the new device.

1. In the Register ThousandEyes agents section, click Copy for your OS.

2. On a command line, run the script to install the ThousandEyes agent on the endpoint.

Result: The endpoint is now available in Experience Insights and will begin reporting data. To see the endpoint in the endpoint list, navigate to: Experience Insights > Management.

• Note: The process for managing your ThousandEyes account is different than the process for managing your Secure Access account. In Secure Access, you choose whether to save logs for events and traffic for your account to the data center in the U.S. or Europe.

Set Up Experience Insights < Configure Experience Insights > View Endpoint Performance Map