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Secure Access Help Center

View Cloud Security Service Status

The Cisco Secure Access Service Status page provides online, real-time status information about the Secure Access platform services. To access the page, navigate to https://status.sse.cisco.com/#/.

Table of Contents

Secure Access Services Overview

The Cloud Security Platforms overview describes the state of the services on the Secure Access platform. Expand a service to view the regional status of the service.


  • API—API platform services.
  • Branch to Branch—Branch services that connect to private resources on other branch services.
  • Branch to Internet—Branch services that connect to secure internet services.
  • CASB—Cloud Access Security Broker (CASB) services.
  • Dashboard—Dashboard services.
  • Client-based ZTNA—Client-based Zero Trust network access services.
  • Clientless ZTNA—Clientless Zero Trust network access services.
  • Cloud Malware Detection—Cloud malware detection services.
  • DLP—Data Loss Prevention services.
  • DNS—Domain Name System servers.
  • Identity—Identity (user and group) services.
  • Logging Export—Logging export services.
  • RA-VPN to Branch—Remote virtual private networks (VPNs) to Branch services.
  • RA-VPN to Internet/SaaS—Remote virtual private networks (VPNs) to Internet/SaaS.
  • RBI—Remote Browser Isolation services.
  • Reporting—Reporting and monitoring services.
  • Resource Connector—Resource Connector Group and Resource Connector services.
  • Roaming Client to Internet—Roaming client to secure internet services.

Regional Service Status

The Secure Access service status describes the overall state of a service. A service's status is described as:

  • Operational—All systems are operational.
  • Degradation—All systems are operational, but issues may impact the quality of the service.
  • Outage—A service is unreachable. To ensure quality of service, traffic to the Cisco Secure Access cloud services is automatically routed using Anycast.

Expand a service to view the status of the service in a region. Secure Access provides a service status for these regions:

  • Asia
  • Australia
  • Europe
  • North America
  • South America

Scheduled Maintenance

Secure Access provides details about the scheduled maintenance on the platform services.

Service Status History

Secure Access lists the daily status of the platform services. Secure Access reports that no incidents happened for that time period or describes the details about an incident and its resolution.

No Incidents Reported

If no service incidents occurred on the platform during the twenty-four hour time period, Secure Access displays No incidents reported.

Past Incidents

Secure Access reports the details about an incident or scheduled maintenance on the platform for a twenty-four hour time period.

If an incident occurred, Secure Access displays the sequence of steps taken to resolve the incident on the platform. Secure Access also provides information about the scheduled maintenance on the platform.

Secure Access reports the history of an incident:

  • Investigating—The service event is under investigation.

  • In progress—The scheduled maintenance is in progress.

  • Scheduled—Secure Access is performing maintenance on the platform.

  • Completed—Secure Access has completed the scheduled maintenance.

  • Identified—The cause of the service event is known.

  • Update—An update of the state of the services.

  • Monitoring—Secure Access resolved the incident and is monitoring the platform services.

  • Resolved—The service event is resolved.

Determine Your Current Package < View Cloud Security Service Status > Contact Cisco Secure Access Support

Updated about 2 months ago