Troubleshoot with the Cisco Assistant

The Cisco Assistant for Secure Access is skilled at interpreting prompts to troubleshoot when users are unable to access private resources. For more information, see Get Started with the Cisco Assistant.

Table of Contents

Procedure

Craft your prompt

When you craft a prompt to troubleshoot access to private resources, phrase your prompt as follows:

Why can’t [Source user] access [Destination]?

The Assistant will reply with a card prompting you to verify and add information. Complete the form and click Analyze event.

Event analysis

The results include a natural language summary of the Event Analysis and a failure analysis card with details about nine checks.

When the Assistant confirms that there are issues with access, the failure analysis card includes detailed results of the access checks performed by the Assistant.

Review the details to learn more about the access issues. Follow links to navigate to Secure Access menus to troubleshoot failures, issues, and warnings.

Contextual Conversations

The Cisco Assistant for Secure Access has context awareness within each thread. Once you begin a thread with a prompt, you can continue the conversation with follow-up prompts that the Assistant can interpret by referring to earlier prompts.

Examples of Contextual Conversations for Troubleshooting Prompts
Beginning prompt: Why can't Cheryl access Jira?
Follow-up prompt: Why can't she access SQL Server?

Note: The Assistant's context window for troubleshooting prompts is limited to the thread's five most recent prompts and does not include details from the Assistant's responses.

What’s Next 

For guidance on private access rules and other configuration options for private resources, see Add a Private Resource – What's Next.


Find Documented Answers with the Cisco Assistant < Troubleshoot with the Cisco Assistant > Messages Generated by the Cisco Assistant