Change the Connector Account Password

For regulatory compliance, you may need to change the password of the Cisco Active Directory (AD) Connector account. You can modify this password without impacting the functionality of the Cisco AD Connector.

Changing the password on the Cisco AD Connector ensures that the AD connector can communicate with Microsoft AD using the new credentials. If the AD Connector account password is not correct, the Cisco AD Connector is unable to subscribe to login events and AD changes. If the password is not changed, Secure Access can not identify DNS requests with the AD users or groups accurately, and can not sync user and group changes from AD.

Table of Contents

• Prerequisites
• Procedure

Prerequisites

• Administrative privileges on the user device.
• Install and set up the Cisco AD Connector on a server in your organization. For more information, see Connect Active Directory to Secure Access.

Procedure

1. Sign in to the account from any system that is a member of the domain and then set the new password.
2. Stop the Cisco AD Connector service.
3. Navigate to C:\Program Files (x86)\Cisco\Cisco AD Connector and run the file CiscoPasswordManager.exe. If you see any errors, you may need to run this utility as an administrator.
4. When prompted, add your new password.
5. Start the Cisco AD Connector service.
6. Repeat steps 2 and 3 for each deployed Cisco AD Connector.

Connect Multiple Active Directory Domains < Change the Connector Account Password > AD Connector Communication Flow and Troubleshooting