Allow Users to Contact an Administrator

If you configure Secure Access to allow end users to contact an administrator from the block page, users can notify you if they feel a website should not be blocked. When end users attempt to access blocked sites, Secure Access includes a contact form at the bottom of block notifications:

After the end user submits the form, Secure Access sends an email message to the administrator address you provided, including the user's message and diagnostic information that helps you determine whether to allow access to the site.

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Assistance With Allowing Websites

If you are unsure if a website should be allowed or have questions about a domain classification, contact Support.

Table of Contents

• Prerequisites
• Procedure

Prerequisites

• Full Admin user role. For more information, see Manage Accounts.

Procedure

1. Navigate to Secure > Settings > Notification Pages and click the setting you want to edit.

2. Select Allow blocked users to contact an admin from the block page to allow end-users to contact an administrator from your organization. You can only add one email.

3. Click Save.

The following is an example of an email sent to an administrator when a user sent a message from a block page:

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Create a Custom Warn Page < Allow Users to Contact an Administrator > Manage Traffic Decryption