Cisco AI Assistant for Experience Insights

View top potential performance issues in your environment as reported by the ThousandEyes agent on your endpoint devices. Then begin your investigation into the issues by initiating the Cisco AI Assistant. Ask questions of the assistant using natural language regarding network traffic, device availability, and performance of SaaS applications.

Note: For more information on using Cisco AI Assistant in Secure Access, including best ways to prompt the assistant, see Get Started with the Cisco Assistant.

On the Experience Insights Home page, click AI Insights.
On a card, click AI Assistant.

Based on the card you selected, the Cisco Assistant displays a response to the most common pre-populated question and generates additional prompt questions for you to engage with the assistant.

Limitations

Cisco Assistant cannot identify devices by username. Use the device name or the OS username of the signed-in user.
Cisco Assistant does not have access to historical data; responses reflect the latest information only.

Prompt examples

Category	Example prompt
Networking	Considering devices located in the USA, can you give me a table containing only devices connected via Wi-Fi?
	What is the current network latency from our cloud DC to Microsoft 365?
Devices	What countries have more than 50% of unhealthy devices?
	What is the current signal strength for Wi-Fi connected devices?
	What are the top 10 devices in Indonesia that are presenting the worst latency above 30ms to Secure Access service?
	Provide a breakdown of countries' respective numbers of healthy, at-risk, and unhealthy devices.
	What specific actions can be taken to improve the performance of at-risk devices?
Applications	What can you tell me about [username] experience using Dropbox?
	What are the SaaS apps with the worst performance?
Users	Which users are experiencing connectivity issues right now?
	What is [username] device's end-to-end user experience with Tableau?
Tests	What are the currently configured end-to-end tests?
	Can you list the network tests that [username] device is running?

Onboard Experience Insights > Cisco AI Assistant for Experience Insights < Configure Experience Insights